Hello, How have people intergrated custom CRM type applications with email?
I have a Access 2003 front-end application with a SQL Server 2005 backend. One CRM part of the application tracks the activity with the customer in a traffic log table. Sometimes the salesstaff has communication with their customer using email instead. What do people do to synch this up with an application? I was thinking about creating a form to enter the initial message, so I could save it into a table and then have the system generate a email, of course, this doesn't handle the email communication after the initial email.
Thanks