Providing remote support for the customers having internet connection but no static IP

Question

Hi,

We have developed a multiuser intranet based C#.Net client server product where the client application as well as the server application would be at the customer's site.

I would like to know how we can give them support remotely. Going to the customer sites for every call may not be possible. How can we provide them a remote support wherein we can access their desktops and carry out patch deployments and product upgrades and troubleshooting. All the OS where we would deploy are winXP or above.

The customers may or may not have static IP and all the customers may not have XP professional where we use remote desktop.

Also any idea if this can be done over a secure connection over internet.

Someone suggested using tightvnc for our problem but it provides no secure way over internet.

All suggestion are welcome.

We are also reviewing realVNC and teamviewer. Teamviewer though is a non commercial product.

Any suggestions on any free VNC which will allow access behind firewall too.

Answer 1

You could try Fog Creek Copilot - I've had good experiences with that.

Works on Win 2000 and later, and Mac also.

Answer 2

Hi,

You could secure vnc traffic using ssh tunneling.

Answer 3

I think Log Me in is the most painless solution to this, it might cost something for professional use, though.