I have an email template that I would like to launch from within the case using a Link/Button. I see the option under setup->customize->cases->button and links I even see where I need to place the URL. What I don't see is nay documentation on how to build the URL to launch an email template. Any help you be great
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A:
I don't know if this is documented anywhere by salesforce, but I found from some guess work:
/_ui/core/email/author/EmailAuthor?p3_lkid={!Case.Id}&p2_lkid={!Case.ContactId}&template_id=00X40000000weWn
Just use that as the url content of a custom button or link. This one is for cases, as you are trying to do, but I think this should work for other types of objects as well.
The parameters are p3_lkid, which is the case id, p2_lkid which is the id of the contact you are emailing, and template_id which is hardcoded to the desired email template. (You can find this id by looking in the url of the Setup page for the template)
abeyer
2009-12-30 20:27:12
And as a general heuristic, try appending `id`, `someobjectId`, or `someobject_id` parameters to a page's url, as you can often tweak salesforce's default behavior with these. There are lots of less obvious ones too (`p3_lkid`??), which you can sometimes find by just clicking onto the destination page from various links and contexts and observing how the url changes.
abeyer
2009-12-30 20:50:30
Thanks will have to play with this
Phill Pafford
2009-12-30 20:51:39