whmcs emails problem

Question

I am testing out the order process for a test webhost package I have already setup in whmcs. I have it set to automatically setup product upon first payment. When the order goes completes whmcs sends out only four emails to the new customer: "Order Confirmation", "Customer Invoice", "Invoice Payment Confirmation" and "Welcome". It does not send out a "New Account Information" email, which should contain the login details for cpanel. I can successfully log into the client area but not cPanel.

I checked the account from my administrator area and I see where it says active and paid also. I have tried several times to setup a test account to see if it would send the email with the cpanel login but it never sends it, though it sends all others. Reply With Quote

Answer 1

Go to the tab "Utilities" tab in the WHMCS admin area, and then look through the log to see if any errors are happening when the system trys to connect to your cPanel/WHM server to create the account.

You could possibly see an error that goes along the lines of

"Module Create Failed - Service ID: 26 - Error: (Curl Error) Couldn't resolve host '' - code: 6"

Which indicates that WHMCS cannot connect to the host. You should then check to make sure that you have your hosting server properly configured in the "Servers" tab. Anyway to me it sounds like WHMCS cannot connect to the server to create the account and thus nothing happens.

Answer 2

Thanks but it seems as if the error was caused from a conflict with WHM and WHMCS. Once i made the host accounts in WHMCS identical to those in WHM, the problem went away and the "New Account Information" email is now sent