Open a document from library Word opened but the contents is not loaded

Question

[Environment]

1. Server
   • Sharepoint Portal Server 2003
2. Client
   • Windows XP
   • Internet Explorer 6.0
   • Microsoft Office 2003

Hello~

Today I received a call from one of my client and she said that she received an alert, "Ambiguous name detected: tempDDE" when attemping to open a doc from library. So I googled some and found solutions from MS and others and modified from Normal.dot to Normal1.dot. (C:\Documents and Settings\username\Application Data\Microsoft\Templates)

After that when I open it again from library, another problem happened and it is that the doc contents is not loaded. When I click the link of doc, then the WIN?WORD.exe pops up but the contents of the document is not showing up (Silent).

I tried some

• Open the doc file using Word > Open Menu (Library Link) => Worked
• Get the url of the file and open it uing using Word > Open Menu => Worked
• Add the url to Trusted Site => Done but not helped

Any advices are welcomed.

Thanks,

Karl