Hi.
I search solution for ticket managment system. Do you know any commercial offers?
For now I have only own dev prjects with using dspam library.
Maybe I am wrong use it but it show bad results.
My idea was divide all prerated ticket in 2 group: spam (it is my category) and rest to (ham - all not the same with this category). After that i trained my dspam.
After I redivide all tickets in new groups (for next category) and teach dspam again (with new user - by category name)...
And it works bad... My thoughs about is - bad data base tickes (i mean not correct tagging before) - bad my algorythm (it is more posible)
Please give me a direction to go forward.
Thanks.
I am integesting any idea and suggestion.
Thanks again.