I'm working on improving one of my client's websites by converting their "FAQ" section to a full blown KB article system with (preferably) nifty AJAX search mechanism. I've done some searching and found a few commercial products but would prefer something open source and wanted some recommendations before I jump blindly in to anything.
Ideally you'd start with a search of some sort, and if you did not get a desired result, you could submit a ticket.
The ticketing system could be something advanced or something as simple as a generated email to a pre-designated email address. Either is fine.
Most importantly I should be able to customize the theme to look like the rest of the website so that it blends in seamlessly.
Any ideas/suggestions? Not sure if I'm even asking for something that exists out there, but figured I would do some research before rolling my own.
The system is a fairly standard LAMP setup using PHP 5