Methods of deliverying information to customers?

Question

We have a shipping department, and we are implementing some cubing software to tell us what box our products should get shipped out in.

I naively thought that the selected box name should be displayed on the monitor running the software. I was told that our shippers never look at the monitor, because they simply scan the invoice, then products, then invoice again to end the session, and ship stuff out without ever glancing at the monitor.

This rules out vision as a delivery method of what box the shipper should use, and it is too loud for them to hear anything in the warehouse.

I am asking for suggestions on how I should let the employee know what box to use.

EDIT: Per a question on printing it on a invoice. They scan a barcode on the invoice. It is always in the top right on the invoice, so management claims that they don't have to look at the invoice either, they blindly scan while arranging the products.

Answer 1

I think your best option is to take a trip to shipping department and ask directly to the workers how they would like the program to work.

Who better to tell you this?

Answer 2

If they're reading the invoice, why not print it on the invoice?

Answer 3

I'm not sure exactly what you're looking for; you need to communicate the box size, but the warehouse employees essentially can not be communicated with. Unless your programming language has some telepathy options, you're going to need to change your workflow somewhere. In fact, I'm guessing you already told this to management, they didn't believe you, and you're just posting this so you have something to show them when they ask why you couldn't accomplish the impossible. Am I right?