Symantec Backup Exec 11d RALUS Communications Error

Question

I'm trying to do a file system backup of a RedHat Enterprise Linux v4 server using Symantec Backup Exec 11d (Rev 7170). The backup server is Windows Server 2003.

I can browse the target server to create a selection list, and when I do a test run it completes successfully.

However, when I run a real backup, the job fails immediately during the "processing" phase with the error:

e000fe30 - A communications failure has occured.

I've tried opening ports (10000, 1025-9999), etc. But no joy. Any ideas?

Answer 1

Sure sounds like firewall issues. Try stopping iptables, and running again. Also, RALUS can dump a log file - which may give some more to go on.

I use the older UNIX agent myself, which uses port 6101 IIRC - but I believe that the newer client uses tcp/10000 for control and 1024-65535 for transfer.

Last resort is to fire up a network sniffer. ;)