We are in the process of developing a website to replace an old green screen data entry application. The problem is that our users are accustomed to FLYING through the screens (i.e. blind typing ... they never need to look at the screen or their fingers). They are very nervous about moving to the web, and I was hoping to assuage this nervousness by showing them some examples of sites that handle data entry well.
Any suggestions?
Update
To clarify the "flying through screens" comment, here is the typical use:
- CSR logs in, has stack of customer bills sitting beside her
- User clicks E and enters custom name from top of bill
- User enters billing/invoice information from bill, this is stretched across 5 screens but user never needs to look up from bill
- All typing is "blind" (since they don't look at keyboard or screen) ... they are averaging over 50wpm throughout data entry (which is a VERY fast average) ... and experience no waiting
- There are many keyboard shortcuts along the way, i.e. for dates, user lookups, item lookups, etc. User has no need to look up from the screen when typing these
- Once done, user clicks P to preview and views invoice/statement on the screen to verify totals and items
- Error rates are below 1%, extremely good for manual data entry