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answers:

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Possible Duplicate:
How do I make PDF the default export option for a Crystal Report?

There appears to have been a change in behaviour between versions of the viewer that have changed the default from PDF to the virtually useless (in our scenario) native Crystal Reports format.

Is it possible to specify the default file type to use when the end user clicks the export button in the winforms CrystalReportViewer?

A: 

Unfortunately you can't.

I solved it by disabling the Export button and creating a menu option "Export to PDF" that calls one of the Export methods of the Report object.