Eziriz - Intellilock invalid licence problem

Question

Unfortunately we used intellilock to licence our software.

A licence file works in everywhere but not in one of our clients. It's a really stupid situation because we have no inner knowledge or way to debug the licencing component:

• Intellilock doesn't answer support emails, they don't have a phone number either
• Intellilock exceptions are obfuscated so we can't debug it (actually it doesn't even throw exception)

Has anyone experienced a similar problem? Licence was locked with day + date. I checked the "New Trial Period" to ensure an old licence would not cause a problem.

Now we stuck with a licensing component without support and a client who cannot use our software. Any ideas other than buying a new licencing component and integrating it?

Answer 1

I bought the intellilock 3 days ago and send a email to ask a question about the license generation, but don't get any response until now. Do they still run business?

Answer 2

An old license lock was in affect when I use the new licence without activating that lock. I used generated a new licence by activating it and overriding the property and it finally worked.

Answer 3

I am really disappointed with Eziriz Intellilock support. They don't answer support emails. They just don't care about their customers.

Does anyone know of an alternative/similar license component?

Answer 4

We're having a bad experience with Eziriz also. Just bought their product, but never received their license by e-mail. After 9 attempts at e-mailing them and some time on the phone without success, we're going to cancel the transaction with our credit card company.

Sad for them, one more story to add to their customer support bad reputation.