This is not really a programming question but please bear with me as I just need some push to the right road.
What is and what should I search for to create a Skype A-Like plugin?
I want to be able to capture the Phone Number (Web Browser, Word and Outlook for starts) and change it to present a link that the user can click to search that Phone Number in the CRM Application, given him the ability to open that client profile or make a call (we have a PBX Dial software).
But I have no idea what this technology is called in order to start looking for some ideas on how to accomplish this.
Thank you