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Activesync wont connect to my Windows CE 6 device

Answer 1

A:

Did you delete the old connection and start a new one? I've had similar issues with CE 5. That sometimes worked as well as just rebooting everything.

nportelli 2010-06-04 12:57:21

Delete connection? I'm using USB, I shouldn't have to setup a network connection .... or?

Presidenten 2010-06-04 13:12:37

I meant in the activesync program on windows. It keeps track of what device you are connected to. I also remember forcefully killing the activesync process sometimes. I'm merely going off memory on what I used to do when developing for a mobile.

nportelli 2010-06-04 13:49:24

Answer 2

A:

Windows CE 6 and Windows CE 5 are two different things so saying that something that relates to a driver worked on one does not reflect on the other.

What exactly is the error? Does Windows (I assume XP) ask for a driver to be installed or does it say that there is an unrecognized device attached.

Are you building the OS? If so: Having worked with Windows CE 5 you know the HW is OK so you need to make sure you have a USBFN driver that operates properly. You also need to make sure that your USB serial_class registry settings are correct and that the catalog item is included (if you are building the OS of course). Catalog item is SYSGEN_USBFN_SERIAL. You also need to make sure that Active Synce is included in the OS (SYSGEN_AS_BASE).

Update: So, you are the OEM. If you say that you see the dialer start and stop on the Windows CE device you can look at your debug serial to look for an error code. It might be that your RAS phone book entry is not correct.
Try the following:

Check on the Desktop to see whether it identifies an unidentified USB device. At least you will know that the desktop tried to communicate with the device and failed to retreive the descriptors.
Make sure that the Serial_class is the one that Windows CE tries to use. You do this by settings the following registry setting (Windows CE 6 does not support ActiveSync over RNDIS):
[HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers] "DefaultClientDriver"="Serial_Class"
You should have an entry for [HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers\Serial_Class] once you include the serial class catalog item. This entry is copied from WINCE600\PUBLIC\COMMON\OAK\FILES\common.reg in case you are not setting something of your own in one of your OSDesing registry files.

Shaihi 2010-06-06 05:30:30

Hi!Thanks for the input! We are building our own version of Windows CE 6. I'm not in charge of the OS build though, but I work closely with the guy who is. (The guy who made our CE 5 build has quit a year ago or so. )I just checked with him and both of the catalog items that you mentioned were included. Do we need to do any special registry settings for usb serial_class to be registered or will the included catalog item take care of that?

Presidenten 2010-06-07 08:29:32

We do not get any specific error through Active sync. The device just doesn't connect. On the device we see a connectionbox popping up and disappearing just as fast with a beep. Then nothing.See my original post for error logs...

Presidenten 2010-06-07 08:30:14

Hi again!We checked the registry and found both entries. We also tried to create a new network connection on the device, binding it to COM4 and choosing it in "Settings-Control Panel-PC Connection". NowThe device and windows seem to interact some more. The device gets to Device connected, but on the PC-side Activesync gets stuck on connecting, then the device exits the connection and after a while the PC pops up a screen saying that Activesync could not connect to the Windows mobile-device.Any ideas on this one?I've updated the output from the logfiles.

Presidenten 2010-06-07 11:30:35

Here is some Voodoo to try ;) : Try to attach it to another Desktop. Try to reboot the Desktop machine. Do not use any extension cables for the USB or hubs -> connect the module directly to the port on the Desktop.

Shaihi 2010-06-07 11:47:54

Yeah, we tried on a new freshly installed windows machine. Didn't work. I've also tried sacrificing a chicken just recently while chanting the EULA backwards while my colleague banged on a bongo drum. ...and it didn't work either. So I'm going to try a tip found on a forum which said that I should try to revert to a older version of activesync now and see what happens...If you've got any other ideas I'll happily try them out. :-)

Presidenten 2010-06-07 12:15:14

You should be working with AS 4.5. You can also try to enable the Mass Storage Class or the RNDIS just to make sure that your USBFn driver is functioning properly. What platform are you using (what CPU)?

Shaihi 2010-06-07 12:19:57

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Activesync wont connect to my Windows CE 6 device

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