I would suspect that the file association on your system is somewhat broken.
Open Windows Explorer, and check what is defined under Tools->Folder Options->File Types->DOC->Advanced->Open->Edit.
You should have the following values:
- Action: &Open
- Application (adjust the path accordingly): "C:\Program Files\Microsoft Office\Office12\WINWORD.EXE" /n /dde
- Use DDE must be checked
- DDE Message: [REM _DDE_Direct][FileOpen("%1")]
- Application: WinWord
- DDE Application (no value):
- Topic: System
It might be that there is no Advanced button on the File Types dialog when DOC is selected, and that instead a Restore button is present. This is the case if a user has manually changed the file association using the Open With... option from the context menu of .doc files. Try if clicking on restore solves your problem.
Regards,
divo