ASP PasswordRecovery not working

Question

I have an ASP PasswordRecovery module on a page, the code comes up like this:

<asp:PasswordRecovery ID="PasswordRecovery1" runat="server">
    <MailDefinition From="[email]">
    </MailDefinition>
</asp:PasswordRecovery>

However, when I submit the form I just get the message, "We were unable to access your information. Please try again."

I saw this question and made sure to add those attributes to my web.config here:

<providers>
    <remove name="CustomizedMembershipProvider"/>
    <add name="CustomizedMembershipProvider"
        type="System.Web.Security.SqlMembershipProvider"
        connectionStringName="MessageBank"
        applicationName="MessageBank"
        minRequiredPasswordLength="6"
        minRequiredNonalphanumericCharacters="0"
        requiresQuestionAndAnswer="false"
        enablePasswordReset="true"
        enablePasswordRetrieval="false" />
</providers>

The email is working fine because the app sends emails regularly throughout the day. But it's not sending recovery emails for some reason.

Here's the relevant web.config section:

<mailSettings>
    <smtp from="[email]">
        <network host="[host]" password="[password]" userName="[username]"/>
    </smtp>
</mailSettings>

UPDATE: I added a function to handle the "SendingMail" event:

Protected Sub PasswordRecovery_submit(ByVal sender As Object, ByVal e As WebControls.MailMessageEventArgs) Handles PasswordRecovery.SendingMail

I added a break point in this function but it is never reached, the above error message just comes up in the app. Any other ways to debug what's going wrong?

Answer 1

Have you remembered to declare your smtp section in your web.config? By default the password recovery control uses this during it's execution.

<system.net>
<mailSettings>
<smtp deliveryMethod="Network">
<network
defaultCredentials="True"
host="localhost"
port="25"
from="[email protected]"/>
</smtp>
</mailSettings>
</system.net>

Answer 2

That error message is the default UserNameFailureText

Are you sure you are entering a valid user name?

Answer 3

Here is how I solved the problem. As mentioned in the comments on Brian's answer, our app is using a custom email function (not 100% sure why but the regular SMTP stuff just doesn't work). Anyway, you can simply hijack the PasswordRecovery.SendingMail event:

Protected Sub PasswordRecovery_submit(ByVal sender As Object, ByVal e As WebControls.MailMessageEventArgs) Handles PasswordRecovery.SendingMail
    ' do custom email sending here, using the variables in e.Message 

    e.Cancel = False
End Sub