tags:

views:

26

answers:

1
Q: 

Browser Blocking?

We have a site that the client can no longer log into. IE7/8 says 'Internet Explorer cannot display the webpage' and Firefox says something similar. However, I have tried from multiple machines at my office and on my iPhone (3G connection, not Wifi) and can log into the site fine.

Is there some kind of browser or network setting that would prevent this from working? I tried setting IE security to very high (do not accept cookies), but I could log in even after that.

I cannot seem to reproduce this issue and wondering if I am missing something simple.

+2  A: 

That doesn't sound like a cookies or programming issue. It sounds more like an issue with them seeing your site at all. Here are some ideas.

  • They have a virus that edited their hosts file so they can't see your site.
  • They're machine isn't plugged into the internet. Can they reach other sites?
  • They're going to the wrong URL.
Dave Aaron Smith  2010-09-14 18:10:04
I will look into that. Currently scheduled a webmeeting to look through their machine. Unless its a new firewall or a virus, I am stumped. They can get to the login screen fine but can't get beyond that in any browser.
Kevin  2010-09-14 18:14:55
Sounds like a PEBKAC issue, Problem Exists Between Keyboard and Chair
Gallen  2010-09-14 18:15:13
I leave all possibilities on the table.
Kevin  2010-09-14 18:19:14

related questions

Prevent Use of the Back Button (in IE)
How to stop IIS asking authentication for default website on localhost
Why do I cannot jQuery my page under Internet Explorer
How To Write a Plug-In for IE
Firefox vs. IE: innerHTML handling
Detect DOM modification in Internet Explorer
Good reasons for not letting the browser launch local applications
Printing DOM Changes
IE6 security login (debugging via VirtualPC)
What is your best tool or techniques for getting the same display on IE6/7 and Firefox?
IE 7+ Favorites
IE Securty Zone Issues
JavaScript Profiler in IE
IE6 - can't load a normal JPG
Opening Explorer shell with admin priveleges on XP (with IE7 installed)
Should we support IE6 anymore?
How do I add a pre tag inside a code tag with jQuery?
How can I get Unicode characters to display properly for the tooltip for the IMG ALT in IE7?
Weird event behavior in IE7
Firebug for IE
Debugging Javascript in Internet Explorer and Safari
IE6: To support or not to support.
Tabbed file browsing in Windows
Debugging: IE6 + SSL + AJAX + post form = 404 error
Javascript troubleshooting tools in IE