Home computer crashes, usually when logging onto Citrix server to get remote access to office, but at other times as well. When it crashes we get a blue screen with the following text:'
"A problem has been detected and Windows has been shut down to prevent damage to your computer if this is the first time you have seen this stop error screen shut down your computer in if this screen appears again follow these steps:
check to be sure you have adequate data disk space. If a driver is or identified in this message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters. Check with your hardware vendor for any bios updates. Disable bios memory options such as caching or shadowing. If you need to use safe mode, restart your computer and press F8, and then select advanced startup options and then select safe mode.
Technical information, stop (0XC0000005, 0X00000011C, OXAE3B877C, OXAE3B8978)
beginning dump of physical memory. Physical memory dump complete. Contact your administrator or technical support for further assistance"
a couple of weeks before this happened for the first time the sound stopped working, not just the speakers but even Windows sounds.
About three weeks before this happened an online download of a application called "weatherbug" had been installed.
About a week before this, Microsoft office had been installed, purchased online, and downloaded from Microsoft onto my laptop and then dragged and dropped from the laptop hard drive, through USB connection, onto the hard drive of the subject computer.
At about the time this problem developed the Dragon speak application, by Nuance stop working.
Also the UareU fingerprint reader stopped working.
I have purchased a new version of Dragon Speak (version 11) and when I try to install it, it won't install and I get a dialog box saying " This application has requested Runtime to terminate it in an unusual way
Runtime error: Program c\Pr..." however, when I purchased that version 11 of Dragon Speak, I also got another application called "Checkit" which is a comprehensive software diagnostic application which did load, and which I did run, and which indicated a problem with the audio drivers.
I have run through the audio diagnostic routine including running "dxdiag" complete diagnostics which ended up recommending updating the audio driver.
I downloaded an updated audio driver from the manufacture of my sound card, Realtec Semiconductor corp., the previous driver was version: 5.10 .0000 .5030 and the new version is 5.10000 .5188.
I have reset the computer to the earliest restore point that I have, three months ago,and taken off the new applications, Microsoft office and whetherbug..
Still no sound; still crashes, not all the time. Hard to tell what provokes the crash. Text of blue screen is the same as above with different numbers in the "Technical information"
what I need to have done is to find the cause of the crashes and eliminate it so it doesn't happen again; get back the audio; install Microsoft office (I have the disk from Microsoft and the product key); install the new version of Dragon speak; and get the fingerprint scanner working again.