php/mysql open source customer service ticketing system ?

Question

Hi all, I currently have a simple form for customer feedback / customer issues, this form send an email to [email protected] and then we check that and reply to any inquiries.

I'd like to implement a proper ticketing system where a ticket is opened for each issue, and replies can be done via email or via a form (that displays all previous replies), etc.

Does anybody know of such a beast ? Something php/mysql based and that is not too heavy - i don't want a full CRM or so, just the ticketing really.

Answer 1

Here's a complete list of open source e-ticket systems: http://www.opensourcehelpdesklist.com/

I personally use e-ticket support. It's about as scary simple as it gets, which is all my business needs. Simple entry, file attachments, email notifications, stored responses, and a simple dashboard. Beware, though, customization can be a bit of a bear because the developers include files that include files that include other files.......However, it's just fine out of the box if you don't plan to do any hacking.

Answer 2

I ended up using hesk.com - very straightforward, easy to setup and easy to integrate into my site. highly recommended if you just want a bare-bones help-desk system.

Answer 3

I am using ajhelpdesk which is a web based helpdesk software with robust ticket support.It is providing the lifetime free trail.