Automatic calling functionality (Dialer + IVR + Text to Speech)

Question

Hi friends,

i have a scenario where i have to use the automatic calling functionality using VOIP (Diagrammatically).

I need a system or dialler that will automate the process of dialling and get response through the system. We need a tool that could be able to dial by itself (we don’t have any agent interaction) the given number and will provide the information after processing the dial.

We don’t need any agent interaction, we are supposed to be develop an application that will process an order online, and we need the confirmation with seller by text to speech process i.e. when the customer place an order on-line the system will check the availability of the order from the reseller and give the response to the customer.

Please, suggest the best..

Answer 1

once there was an ivrworx but all downloadables were removed.

have you tried freepbx or freeswitch scripting?

Answer 2

Take a look at the hosted voice application platforms: tropo.com, twilio.com, ifbyphone.com, anveo.com etc. They all have good web API's that allow you to initiate and process voice calls.