Swf banner button hyperlinks don't work when there is NO "WWW" vs. with "WWW" in the URL?

Question

We have a swf banner with buttons/links on our site header.

When our customers DO NOT enter the "www" before our URL

the banner links do not work - do not forward to the page.

When our customers enter the "www" in the URL

It works.

First Thoughts,

Is it a security setting in the browsers? I tried the latest version of firefox, chrome, IE, safari, opera.

The links on the banner itself point to subdomains.

Here is a sample action script for the one of the links:

on (release) { getURL("http://goverment.datavideo.us");

I've searched google with nothing to point me into the right direction.

We have Joomla CMS.

Answer 1

domain.com and www.domain.com are not same for an SWF movie. If your SWF is accessed from domain.com then URLs starting with www.domain.com will not work and a crossdomain policy will be needed to allow access to domain.com.

A better idea would be to set an HTACCESS file in your server root which has a permanent redirect for all traffic from domain.com to www.domain.com so that the visitor's never go to domain.com. As a side effect your page rank will also improve.