Hello!
Using mailto directly from you application cause potential problems. If you have specified mail account for receive e-mails you can be sure, that someone will use it somehow to sent you spam or thousands unwanted emails. In our company we struggled with this problem many times - at last, we decided to allow our customers to report problems in any other way - web page form.
Now, when customer click 'report problem' this option displays a form for reporting bugs in default web browser. Opened link include some additional information which causing partial fill of the form opened by customer. Now, we have an intermediate layer and absolute control on server side who report problem (ip) and we can limit reporting for specified users. Next advantage of these solution is that you can forward emails to different departments depending on what form fields are marked/filled with.