error while sending mail

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+2 Q:

error while sending mail

I'm getting following error message when I'm trying to add a new user to site and trying to send mails to him. The Site is Intranet site as well exposed on internet via alternate URL mapping while adding users of local exchange group it does not give any errors but suppose that I add a user having gmail id expressed in his AD that throws following error:

The user or users have been added successfully, but there was an error in sending the e-mail message. The server may not be set up correctly to send e-mail. To verify that e-mail is configured correctly, contact your server administrator.

+1 A:

First verify that the user you just added has a valid email address in SharePoint - don't assume it was picked up correctly from A.D. (Site Setings > People and Groups)

Find out what you have set as the outgoing SMTP server (Central Administration > Operations > Outgoing Email Settings)

Install a tool like the SMTP Test tool on your server (or use Telnet to test manually) and use the same settings/email address. This will tell you if the problem is with SharePoint or your email infrastructure.

Ryan 2009-02-09 19:01:21

thts not possible to use third party tool obn production server any other way i can do it

Ashutosh Singh 2009-02-10 06:04:12

i have already checked all those things and its working for local users whose email id is in our domain the problem is with mails being send to other domains

Ashutosh Singh 2009-02-10 09:49:58

I've added a link to a MS article showing how to test SMTP server using Telnet. Almost certainly this is NOT a problem with SharePoint and your smtp sever is rejecting addresses not on your domain. The telnet test will prove this.

Ryan 2009-02-10 11:47:02

thts even not solving the problem

Ashutosh Singh 2009-02-16 08:19:22

ansaurus

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