I am trying to disable the ability to resolve a case in CRM unless a couple fields have data. I would like to gray out the case resolution action and was wondering if anyone knew how to do this on the form Load.
Thanks!
I am trying to disable the ability to resolve a case in CRM unless a couple fields have data. I would like to gray out the case resolution action and was wondering if anyone knew how to do this on the form Load.
Thanks!
Try with this code on the OnLoad event of the Case form:
var menuItem = document.getElementById('_MIresolve');
if (menuItem)
menuItem.disabled = 1;
You can Ctrl+N any CRM page in order to be able to view its source code and figure out ids of controls.