Crystal Report fails to load on Windows 2003 os

Question

Crystal Report 10 fails to load on Windows 2003 OS. We're developing with .net 3.5 with C#.net.

It works properly on dev box which contains similar configuration but without a McAFEE Anti-virus software on it.

Any pointers would be greatly appreciated.

Error Message:

[COMException (0x800002ad): Error in File UNKNOWN.RPT:
The request could not be submitted for background processing.]
   CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass
                            .Open(Object& DocumentPath, Int32 Options) +0
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper
                              .Open(Object& DocumentPath, Int32 Options) +95
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper
                                       .EnsureDocumentIsOpened() +271

Error in: http://xxx/Reports/AgencyDetailReport.aspx. Error Message:Load report failed.

TARGETSITE: Void EnsureDocumentIsOpened() STACKTRACE: at 
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper
   .EnsureDocumentIsOpened() at CrystalDecisions.CrystalReports.Engine.
      ReportDocument.Load(String filename, OpenReportMethod openMethod,
Int16 parentJob) at CrystalDecisions.CrystalReports.Engine.ReportDocument.
    Load(String filename) at Reports_AgencyDetailReport
          .CreateCrystalReportDocument(ReportObject rptObj) in
     c:\xxx\testapplication\Reports\AgencyDetailReport.aspx.cs:line 122
     at Reports_AgencyDetailReport.Button1_Click(Object sender, EventArgs e) 
      in c:\xxx\testapplication\Reports\AgencyDetailReport.aspx.cs:line 99

Answer 1

Hi quick idea

did you add the license keys to the installer package before deploying?

Answer 2

Looking at the stacktrace, it seems it is unable to find the file on the specified path OR the access to the file (or dir) could be a problem.

Answer 3

It was a permission issue. I set 'NETWORK SERVICE' user the permission on my 'C:' drive which had the application as well as the required softwares.

On giving the permission, the Crystal reports started getting displayed.

Thanks for the responses. Specially to @Arvo

Answer 4

What permissions had to be granted on C:? Our IIS_WPG group has read/write access to c:\windows\temp. Our app pool is setup to run as IUSR_[machinename]. We have implemented this solution successfully twice before. Our latest implementation is working in Dev and Test, but not Production. The only difference this time is Production is a different server and our ASP.NET 2.0 web pages are using Windows authentication. We installed the Crystal runtime 2008 runtime on the Production server on implementation day.

Thanks in advance,

Mike