Keeping track of user feedback during Beta Field Testing of an embedded product?

Question

Hello.

My company is deploying an embedded software/hardware product. We have beta testers lined up who will test the product in the field.

We would like a system of keeping track of the feedback we receive from these users. Perhaps some sort of ticketing system?

I've looked at Zendesk as a possibility.

Thoughts?

Thanks, Jason

Answer 1

I am in the same situation, looking to track user feedback and aslo prioritize new features.

There is a lot to explore. Some are free, and some not :

• I am testing BetaEasy, there is a free version that looks enough for me. (the free version of uservoice, GetSatisfaction, UserEcho are too limited)

• A very well known solution is JIRA, used by a lot of software companies, but more like a ticketing system and expensive for commercial products

And if you have the server, and the time to install, you can look in the open source field :

• IdeaTorrent : user feedback with voting
• OpenMind : in Rail

Hope it helps, I am also still looking for a simple and cheap solution to get userfeedback for my iPhones App...