Editing screenshots in iTunes Connect after iPhone app was approved

Question

In the new iTunes Connect App Management interface -- I believe it changed recently, I could be wrong though -- how do I edit the screenshots for my localized (approved and live) iPhone app?

Unfortunately, the web upload form had a bug which actually required the screenshots to be provided in reverse order (I provided them in the correct order, which meant that Apple reversed them and now they ended up wrong). Also mentioned here at StackOverflow. I only managed to edit the 4 screenshots in the US version, but not my localized version, and that was in the old interface. Thanks!

Answer 1

This bit me today. If intentional, it represents a change in iTunes App Store policy.

Answer 2

I thought the same exact thing a couple of days ago. Then I uploaded it again in reverse order but instead it was random. They need to make a better UI for this. One where we dont even need to re-upload them, but arrows to move it up/down.

Answer 3

From the updated manual : (*)

If you have new application screenshots for a version of your application, it is best to wait until this new version of your app is approved before updating your screenshots in iTunes Connect. Updating these before a version approval will change the screenshots for the currently-live application version. This best practice also applies to application metadata changes that you wish to coordinate for a specific version.

On the other hand, in the table in Appendix A it is stated that the screenshots are Locked, Version-level (page 153).

Version-level is:

If the item is marked on the Version, then the item information will relate to a specific version and may vary between versions.

Locked is:

If the item is marked as Locked, it can only be edited in an Editable State.

And a list of Editable states is: Prepare For Upload, Waiting For Upload, Waiting For Review, Waiting For Export Compliance, Upload Received, Rejected, Developer Rejected, Invalid Binary, Missing Screenshot.

None of these states can be reached once the app is Ready For Sale by using any button in the iTunes Connect. The only reasonable thing that I can think of is submitting another minor version binary to Apple and looking for the possibility of changing the screenshots during the submission process.
The problem is (*):

If you have new application screenshots for a version of your application, it is best to wait until this new version of your app is approved before updating your screenshots in iTunes Connect.

So how do I do it correctly????????

Answer 4

Apple support now got back with the (somehow not too satisfactory) answer:

If your app is currently for sale on the App Store, you will need to submit an update in order to change your app screenshots.

If you have any further questions regarding this, please let us know.

Answer 5

The official answer I received from Apple is:

Your app screenshots cannot be edited once your app has been approved. You can edit them in all other editable states.

Please note, when updating your app currently, you will be able to provide new screenshots and the new screenshots will not go live until the update is approved.

If you have any further questions regarding this, please let us know.