What are the areas that one should consider when one is about to enter into an agreement with a software vendor who is supposed to:
- Provide software consulting service on a particular software
- Bug Fixes, Enhancements etc
The situation is like this. I want to use an open source software. And I am going to pay for a company that specializes in it for consulting and support. So I might want them to implement some extra features or training on how to use their software.
I have to draft such a letter of agreement, any idea?