Our company supplies a web app that ~500 users uses about once a week. The app is hosted by us as a third party and users are located across the country and working for one company.
I am looking at a new requirement for screen capture functionality to aid support. It is unlikely that the users are local administrator or are interesting in installing a desktop solution. This assumption will be confirmed.
The questions could be about the business or the application.
In an effort to minimize the back and forth with sponsors and PMs I try to show some mock ups and or real world examples of common solutions I could implement.
Print Screen and an email link is already possible but probably an unknown to the user. I'll let the project sponsor know about this standard ability.
My current idea is to provide a button or key combo to the user that will capture the current page's HTML, ask for some addition text and send it over the wire The support specialist would receive a link where the captured HTML would be rendered. I'm sure there are some edge cases and encoding headaches I'll have to deal with but it sounds reasonable.
What are some other ways to aid the interaction between support staff and end users in the web?
Are there any public sites or projects that implement 'my' current idea or similar that I could use as an example?
Thank you in advance for helping me solidify my requirements.