Online Issue Tracking Tool?

Question

im part of a dev team thats tired of being used as a crutch by the rest of the organization. I want to start to build a document repository of how-tos, work-arounds and other information that instead of doing the work for others, or having problems that users can resolve on their own being dropped on our laps i want to be able to send links to online content to users who post problems.

i want the system to be searchable, online so that users can search and access the system over the web, it should also have an issue tracking/ management system so users can add issues and track their status as the ticket info changes.

i am thinking of share point and ilient. (http://www.ilient.com/) i would prefer a free tool, but paid is fine too.

Answer 1

Especially if you already are using Subversion, then Trac is an excellent choice.

Answer 2

We just switched to using FogBugz for our bug / issue tracking. The discussion forums and wikis are a great feature to use for how-to's, workarounds, etc. You can even setup community users so that your user base can contribute to both the discussion groups and wikis.

Answer 3

Our team uses Microsoft SQL Server and Visual Studio, so Bugtracker.NET was a pretty easy choice. Adding a few required custom fields was easy. It has full text search capability, which has been quite useful. We've been using it about 17 months and in that time something like 1800 issues have been recorded, so the system has really been in use and not quietly forgotten soon after installation...

Answer 4

Where I work we have a few different solutions in use:

Manage Engine - This is our help solution for sending in IS support requests. This is useful for tracking changes, incidents, and service requests all in one package. Not great for bugs though so beware the limitations.

FogBugz - This is used by our product development department for tracking feature requests, bugs and enhancements of current products.

HP Quality Center - This is used by my team for tracking bugs as well as some test automation. While there are some nice features, it is also not a light software package.

Answer 5

FOr Windows / .NET platform run with Gemini -- works for us.

Answer 6

You have the option for both paid and free tools:

For paid ones:

HP Quality Center

For free ones:

Bugzilla

You can also get the list of tools from the below link:

Bug tracking tools list

Answer 7

We use Redmine, which is free, open source and seems to cover most? of your needs. Check out the demo.

Answer 8

If you want;

you can use google wave,

and google docs (about issue tracking with google docs) .

• You don't need manage and maintain tools.
• Free
• Simple
• Collaborative
• Connect from everywhere

If don't ;

Trac is best project management and issue tracking tool for me.

Answer 9

Take a look at YouTrack. It is perfect bug tracking solution from JetBrains company (they mede ReSharper)

See demos here: http://www.jetbrains.com/youtrack/documentation/index.html

Answer 10

I would agree that Trac is a great choice for issue tracking. I've used it many times on past web development projects.

Another one to take a look at is Intervals. Our web agency built it to handle issue tracking in the context of project management.

Answer 11

We use VisionProject. It is not free, but very well priced. Also, once you start using it you can use it for so many more things. We are using it for Issue Tracking, Project Management, HelpDesk and Document Management. The good thing is the possibility to tie this all together. This enables a lot in regards to having the possibility to know what is happening in different areas of the organization.

Answer 12

I also recommend to check a great hosted bug tracking system - Bontq. It provides the easiest way to manage projects, track bugs, add tasks and even store all your documentation.

Has great features like cross-platform Desktop Client allows you to capture screenshots and record videos to show the root of the problem.

Answer 13

theblueform.com is a free online (saas) simple tool that could be used

Answer 14

We too use Bontq at our office. Nice features with desktop client.