I'm pretty sure your best answer is to use the OLE compound document.
Microsoft may have stopped using this, but that is because they have gone to an XML file format. Unless you are willing to convert from your current file format to XML, I do not think that the new standard for tags will be interesting for you.
You could possibly make your application save two files, the XML one just for tags and the binary data one, but that just means pain for your users. The whole point of the OLE compound document format was to allow multiple "files" bound together in one file.
Also, I would be very surprised if modern Windows did not have support for OLE compound documents built right in. I'm pretty sure that as far back as Microsoft Word 6.0, over a decade ago, documents were saved in this OLE compound document format. Why would Windows XP or newer require an extra .DLL file to be able to parse the tags out?
The best thing about using the OLE compound document format is that the user tags will go with the file, no matter what: if the user writes the file to a file server, if the user drops the file in an email, if the user burns the file to a CD, whatever. (The first answer I wrote, which I deleted, was bad; even if it had worked it would have put the user tags outside the file, and the more I think about it, the less happy I am at that thought.)
So, I suggest that you try creating an OLE compound document, and then just look at the file in Windows Explorer in a standard install of Windows XP. See if you can see the tags without needing to download and install an ActiveX .DLL. I'm pretty sure it will work. (But I don't really do Windows much anymore so I cannot conveniently test this for you.)
EDIT: Okay, I just did a test. I'm at work and I have a Windows computer here. I used Word 2007 to make a document, and I saved the document as Word 97 format. I looked at the document properties in Windows Explorer; the author name was visible in the tags. I added text to "comments" and then opened the file in Word 2007. I was then able to view the comments (click on the "office" icon circle in the upper left, choose "Prepare", choose "Properties").
So, my theory has some evidence to support it: I did not have to install any special software, my Windows Explorer just worked with the OLE compound document format Word file with the tags. (It could be that Microsoft Office installs some special .DLL to use the tags with Windows Explorer; I do have Microsoft Office 2007 installed on that computer. But your customers likely have Microsoft Office too, so even if that is the case, I still think this is the best solution.)
I suggest you Google search for "OLE compound document format" and see how to write this format. I found an example of how to read the tags here: http://support.microsoft.com/kb/186898