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I am using Microsoft Vista which I am not real familiar with but getting the hang of it. When I was in google maps trying to print out the directions to the document writer and then try to open it to view the directions, it shows download, download, download and on and on until I have to hurriedly close the window. When I go to downloads there are so many of them, but when I try to open one of those, it does the very same thing all over again. When I try to save with a different extension for instance .doc then Word says it can't open it, there are errors in it.