The company I work for is using a 3rd-party USB driver to communicate with one of the devices we manufacture. Everything has been working perfectly for about 5 years now. However, we recently sold some systems to a large German company, and they are reporting that every time they try to run our software, they first have to re-install the driver. Our rep in Germany reports they have installed this on brand-new computers (WinXP SP3 / German) with the same results. Like I've said - we've installed this on hundreds of other customer computers and never had this problem. Does anyone have any thoughts on what could be going on here, or some pointers on where to begin looking?
Thanks