I have been trying to get PEAR::mail to successfully deliver emails to hotmail users without being flagged as SPAM and ending up in the junk folder, i have no problems with yahoo/gmail only with hotmail.
google suggested that this is a common problem with hotmail and that possible causes can include
- incorrect reverse DNS for main IP of the server
- lack of SenderId/SPF records
- being blacklisted
having checked all of the above i can only think of one other reason - incorrectly formatted headers ?
to test this theory i set up outlook to send email via the same address that PEAR::mail uses and sent a quick test - it delivered straight to my inbox
so i compared the headers from the email sent from PEAR::mail against the headers sent by Outlook and there are only a few differences - i have only listed the differences to save space (and peoples eyes)
PEAR::mail headers (not in outlook headers)
X-PHP-Script: www.example.com/register.php for [users ip address]
Outlook headers (not in PEAR::mail headers)
X-Mailer: Microsoft Office Outlook 11
Thread-Index: Ack6CWSQlgV8s6+6SWyifka2NNpB7g==
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350
the only other differences that i can see are
- the order of the From: and To: headers are reversed
- and in the Received: section of the headers
Outlook
Received: from myhomehostname.com ([ip address] helo=simber)
by mywebhostname.com with local (Exim 4.67)
PEAR::mail
Received: from apache by mywebhostname.com with local (Exim 4.67)
could these small differences in the headers be the cause or am i looking in the wrong place ? i knew this might be problematic hence why i chose to use the PEAR::mail class rather than rolling my own but now i really have no idea where to go with this, any help would be greatly appreciated.
Update: as per changelog's suggestion i have tried adding the MS headers to the PEAR::mail class and i have tried replacing PEAR::mail with PHPMailer (with & without the extra headers) - they all end up in the junk folder.
I am starting to believe that it may not be the headers afterall.
Update 2: i should have mentioned that the emails are just a registration confirmation to validate the email address the user signed up with - no mailshots etc so our volume is extremely low.
I have considered warning users who provide a @hotmail/live email address to add us to their address book or check their junk folder - but this just seems unprofessional to me - it may be that i have to resort to this.
As for becoming Sender Score Certified - its very unlikely that i can justify the cost of this when considering the low volume and purpose of these emails.