I want to build a web-based knowledge base system for our call center. To save some development time, I am looking for a open source. Does anybody know any good one out there?
Thanks in advance,
Tony
+6
A:
How about one of the many wikis?
Kenny: I've used FlexWiki & ScrewTurn.
someone else with RepPower to edit my post added this.
Wikipedia is powered by MediaWiki.
kenny
2008-11-12 16:23:09
beat my but 20seconds. deleting my nearly identical answer
Joel Coehoorn
2008-11-12 16:23:52
Can you provide me with the URL? Thanks Kenny.
2008-11-12 16:24:22
http://en.wikipedia.org/wiki/List_of_wikis
Olaf
2008-11-12 16:27:51
Actually, I'd suggest:http://en.wikipedia.org/wiki/List_of_wiki_software
acrosman
2008-11-12 16:30:53
+2
A:
In addition to MediaWiki that was mentioned by Kenny, you might also look at MoinMoin.
Choosing between MediaWiki and MoinMoin can be a bit tough. Here are some points to consider:
MediaWiki
Pros:
- Made for wikipedia, thus is very mature and scalable.
Fairly easy to set up.
Cons:
Made soley for wikipedia. Thus it can be a bit of a pain to customize how you like it.
MoinMoin
Pros:
- Very mature software.
Huge amount of plugins and third party modules available.
Cons:
Can be a pain to install.
There are a huge amount of other wikis available, but those are the main two I would consider.
Jason Baker
2008-11-12 16:45:34
+2
A:
MindTouch is open source and has a KB add-on. Lots of public sites that use their commercial version (Mozilla, RightScale, Intuit, Palm) and I've seen in their developer community that most of them started w/the open source ver.
Mateo Ferreira
2010-05-19 04:43:40