It sounds like you've defined a custom validateUser interceptor stack that doesn't include a required Struts 2 interceptor. By default, Struts 2 invokes the following interceptors on every request unless you define your own stack (as you've done):
<interceptor-stack name="defaultStack">
<interceptor-ref name="exception"/>
<interceptor-ref name="alias"/>
<interceptor-ref name="servletConfig"/>
<interceptor-ref name="i18n"/>
<interceptor-ref name="prepare"/>
<interceptor-ref name="chain"/>
<interceptor-ref name="debugging"/>
<interceptor-ref name="scopedModelDriven"/>
<interceptor-ref name="modelDriven"/>
<interceptor-ref name="fileUpload"/>
<interceptor-ref name="checkbox"/>
<interceptor-ref name="multiselect"/>
<interceptor-ref name="staticParams"/>
<interceptor-ref name="actionMappingParams"/>
<interceptor-ref name="params">
<param name="excludeParams">dojo\..*,^struts\..*</param>
</interceptor-ref>
<interceptor-ref name="conversionError"/>
<interceptor-ref name="validation">
<param name="excludeMethods">input,back,cancel,browse</param>
</interceptor-ref>
<interceptor-ref name="workflow">
<param name="excludeMethods">input,back,cancel,browse</param>
</interceptor-ref>
</interceptor-stack>
My advice would be to go through the above list and add them back in one at a time until you figure out which you need to properly populate your request variable. You can read more about interceptors in the Struts 2 docs.