Camtasia html page Video does not play when uploaded to Server

Question

Hi All, The graphic designer created a camtasia video yesterday and im just trying to upload it to our production server. When i navigate to the html page the video and screenshot of the video show without issue. When i click play the media bar shows up down the bottom but nothing will play.

Any ideas?

Thanks

Answer 1

It sounds like your web server may need to have the MIME types for the Flash MP4 format configured?

This article might help - MP4/FLV/SWF Flash plays on local machine, but not from server or network

Whoever manages your web server should be familiar with setting up the MIME types and can check with Adobe if you have further questions.