tags:

views:

16

answers:

0

In Cisco's Callmanager Express incoming calls can be logged to CDR's and dumped on an external server. The CDR contains an agent and huntgroup ID so the incoming calls are easily matched to the agent list. However for outgoing calls the process is a little more difficult. Details can be picked up from syslog but I saw no reference to an agent. How can I match the outgoing call log records to an agent?