views:

405

answers:

5

We are a small businesses with limited time to do this ourselves.
Can anyone recommend a good (cheap, preferably) hosted solution for simple bug tracking?
Right now we have three products that needs bugtracking.

All we need is

  • Allow customers to submit bugs
  • Assign bug
  • Show status of bug
  • Automatic send email to customer when bug status is changed/resolved/closed (if requested)

Besides that a small wiki/project would be nice.

+4  A: 

Hosted FogBugz will do all of that. It's free for one or two developers, $25/developer/month for more than that.

DannySmurf
And to add: External People can enter Bugs without needing a license.
Michael Stum
Thanks Michael, that was good to know.
Nifle
co-signed.. it really is simple and quick. the nerve of fog creek.
Jas Panesar
The 'Student and Startup' version is free, it took me a while to find it on their website -- http://www.fogcreek.com/FogBugz/StudentAndStartup.html
charlesbridge
I'm marking this as the answer, as I don't expect anyone to come up with a better answer. It seems that my requirements are to simple for anyone to provide it for us.I'll try out FogBugz for now.
Nifle
+2  A: 

Lighthouse may be another option. I'm not sure how it compares to FogBugz.

Matthew Maravillas
A: 

I like trac a bug-tracker. There are several providers, such as ProjectHut.

EDIT: One nice thing about trac is the integrated wiki. Also, the ability to integrate Subversion is a big plus too if you happen to be using SVN for your source control.

nezroy
+1  A: 

A lot of folks like to differentiate between internal development bug tracking and customer-facing issue tracking. Something like zendesk is a good example of a customer-facing issue-tracker, which would be separate from the internal bug tracking system your developers use. If you haven't already, you might want to spend a moment to determine exactly what your customer-facing needs are, since putting the customer-facing requirements in a separate issue-tracker and taking that out of the bug-tracker may significantly change which bug-tracker works best for you.

nezroy
+1  A: 

One of my clients uses this: http://16bugs.com/

Rimian