Top five topics you would include in a short, internal, company presentation on E-Mail/Internet safety

Question

I work as the departmental programmer for the Education department in a county Health System. I'm looking for some input on an online presentation that has been (re)tasked to me.

Outside of the key points in company policy, what are the top five topics you would include in a short, internal, company presentation on E-Mail/Internet safety?

Keep in mind that this is a presentation for the whole spectrum of hospital employees - from the GED holding (or not even that) to the multi-PhD, from the very technical, to the "how do you CTRL-ALT-DEL?" (there's a story in there... another day)

To make it easier to vote up/down a particular point (instead of a list where there may be minor disagreements), please try to make each topic a separate post.

So I'm not accused of asking this for some grand rep-farming scheme, I've left it a community wiki. :)

I'll update and clarify the question as needed.

Answer 1

Definitely cover phishing-scams.

I worked in a hospital-environment some years ago, and I cannot count the number of forwards I would get from older co-workers who were almost duped, or were duped into believing they had to provide specific information to whatever-party as requested in an email.

This discussion could be cursory, or even take some of the users down into email headers to give them better insight into the history of an email.

Answer 2

Don’t send emails when you are angry! Messages sent whilst in a bad frame of mind are always regretted later

Answer 3

Emails are for “confirming”! Before writing emails please evaluate if a phone call or a face to face discussion will be more useful, an email can always be sent as minutes of the phone call.

Answer 4

Usage of Peer-to-Peer networks like LimeWire, Kazaa, Warez, Shareaza, Aries or Torrents (Bit torrents, Etc) can be very dangerous for corporate networks and must not be used in the company environment.

Answer 5

Downloading and installing freeware / shareware is strictly prohibited as their authenticity and integrity cannot be verified. Most sharewares and free wares have spyware and Trojans embedded within them.

Answer 6

Always assume that anything posted on the internet will be available for everyone to read forever.

(By "posted on the internet", I'm referring to blogs (and comments), message boards, stuff like that.)

Answer 7

Please do not click on website links in unsolicited emails. There are many malicious methods by which legitimate websites are duplicated for the purpose of capturing credentials and to silently distribute viruses to your systems. As a precaution save your regular websites as favorites.