Presumably the Incident should belong_to an assignee and technician, because the foreign key holding those relationships would be in the incidents table, not the employees table
class Incident
belongs_to :assignee, :class_name => 'User'
belongs_to :technician, :class_name => 'User'
class User
has_many :assigned_incidents, :class_name => 'Incident', :foreign_key => 'assignee_id'
# not sure the wording you'd want to use for this relationship
has_many :technician_incidents, :class_name => 'Incident', :foreign_key => 'technician_id'
You would want the foreign key fields to be incidents.assignee_id
, incidents.technician_id