What PHP based open source CRM is best to use for a small scale company?
+12
A:
SugarCRM is open-source, although they try to pretend they're not. It does everything and is backed by a company that tries to make money, so it's the best of both worlds.
Jason Cohen
2008-09-18 23:33:32
Defiantly SugarCRM is great.
jtyost2
2009-01-09 07:25:49
Agreed. SugarCRM is even better than Salesforce in some respects.
pbreitenbach
2009-07-08 02:08:08
No kidding about "pretending they're not"
Brandon Bertelsen
2010-10-09 20:27:38
A:
SugarCRM is the most popular one I know of too. But do you really need open source or just free? http://joblogs.cc is not open source but it covers CRM and activity mgmt and has a free forever plan.
+1
A:
Zoho also has a free plan, has 3 users, and a whole bunch of other business-y stuff.
Tom R
2008-09-19 00:08:49
A:
SugarCRM. It is very well supported with the community and enterprise support is available. There is a podcast episode all about it with the CEO available at http://twit.tv/floss32
danivovich
2008-09-19 00:13:39
A:
You might want to check eZPublish if you want good architectural design and enterprise support. This CRM is backed by very competent people. When I tried it back in v3.x, its rather slow and resource hungry when deployed in shared hosting environment though. There might be improvement in current v4.x.
For simplicity, you might want to check drupal.
Rudi Adianto
2008-09-19 02:50:39
I think you may have your acronyms in a knot, ezPublish and Drupal are both (broadly speaking) CMSs (Content Management Systems) not CRMSs (Customer Relationship Management)
reefnet_alex
2008-09-19 08:28:00
A:
SugarCRM is definitely the first place to look. You'll want to figure out if you want to run on your system or have it hosted. Letting someone else host has some benefits - you don't have to worry as much about your own infrastructure. On the other hand, there's a decent chance you'll want access to your data at some point, and you're going to find it locked behind a firewall if you're hosted somewhere else.
When you're looking at Sugar, take a little time to look at the features in the various versions of Sugar to make sure you're not going to need any of the features from the paid editions. Reporting, for instance, is only offered in their paid software, and the open-source alternatives tend to be pretty rough. This holds true for other features that Sugar builds into their paid products - probably because the people who need those features get them from Sugar rather than from an open-source alternative.
Overall, though, there's a ton of power in Sugar for the price, and they continue to make meaningful improvements in new releases.
Hosting SugarCRM is pretty easy either on a hosting service or on your own box (*nix).
pbreitenbach
2009-07-08 02:09:37
+1
A:
Alot of people will rightly point you to SugarCRM, as it is great. However for the sake of completeness RT is a great simple CRM system. It is aimed at IT/call centre/bug tracking out of the box but the flexibility will allow you change it to cater for most CRM scenarios. No workflow engine in it though.
Robert MacLean
2009-01-09 07:16:51
If anyone besides me was confused, I believe "RT" refers to "Request Tracker".
pbreitenbach
2009-07-08 02:11:19
+7
A:
Free version of SugarCRM is not very usable. It doesn't even contain reports. I consider vTigerCRM to be a better alternative.
prabhat
2009-03-29 03:16:55
+1, even though I also answered with SugerCRM. :-) You're right, vtiger is another good one to consider. Stackoverflow is great -- I can agree with you and have another answer at the same time.
Jason Cohen
2009-07-09 14:31:41
+4
A:
I'm going to go against the flow here - avoid SugarCRM if at all possible. If you need to do anything 'non-standard' with it you will be screwed.
The SOAP interface is like a syphilitic boil sitting on the arse of a run over toad and the database schema is trickier to get to grips with than a bucket of three headed eels swimming in oil - on fire.
Run, don't walk, away screaming!
Ben Ford
2009-05-22 16:02:00
Would be curious to understand the concerns beyond SOAP (which is fairly unnecessary for basic use).
pbreitenbach
2009-07-08 02:23:07
A:
I recently found ZohoCRM which seemed very able and promising. Has most of the features that you would find in CRM. Check their features page for more information.
Hossain Khan
2009-10-04 19:48:15
A:
Sugar CRM even not a really open source and if you are looking for other alternatives, i think vtiger, open crx, dolibar or opentaps CRM packages will be beneficial for the business and most of them are totally free, not like sugar crm offering you nothing under open source umbrella!
amed
2010-01-13 14:18:45
A:
If you after a SUper basic crm, one which can group contact, send email campaigns, assign particular files to a group of contacts. and record a history of activities, then choose helitorque project by skizcorp.. the helitorque project not designed as a crm, it was designed as a powerful web site, however the CRM inside the platform works sufficiently for small to medium companies - helitorque is not available from SKIZCorp, but through some of its agents such as webzilla.com.au Good luck.. Hard to find a very basic one which is easy to comprihend at a glance.
David McPhee
2010-02-25 11:39:21
A:
civic CRM for drupal,joomla is there. vTiger CRM is great one. sugarCRM not available for open source. Community edition is not that much usable
ranjith
2010-04-22 06:58:12
+1
A:
TOP 40 CRM softwares here http://www.business-software.com/crm-evaluation/top-40-crm-vendors.php Open Source CRM Top 10 http://www.insidecrm.com/features/top-open-source-solutions-121307/
iChaib
2010-07-17 12:49:57
+1
A:
I have complied a list of popular open source crm
Have a look. If you want to restrict to PHP based CRM, I will suggest Vtiger. It is easier to use and also the open source edition is fully featured unlike SugarCRM. Vtiger forums are also helpful