pabx

How do we capture SMDR\CDR from PBX?

I just try to build Call Monitor system that reading SMDR\CDR from my PABX through Serial port or IP. So that I can produce some reports from that data. I know data output format is different from each manufacturer, so how can we handle this problem? Is there any libraries or sample projects that easy to get started? ...

Is there a Python library to interact with Genesys?

I work within a contact center and we use Genesys with an Alcatel PBX. We currently use .NET libraries to wrap the DLL's provided to us, but I'm wondering if there are any Python libraries out there before I attempt to write my own? Thanks ...