production-support

SQL Server Database Locked

I am trying to delete an existing database in SQL Server 2005. My first attempt produced the following error: 5030: The database could not be exclusively locked to perform the operation. I have since killed all processes that are accessing the database. I have also removed the replication subscription that it had previously bee...

GUI admin tool for managing production processes

I have several shell scripts, perl and java based processes running on a bunch of unix machines. I am looking for a dashboard like utility that can allow me to start, stop and monitor all these processes. right now, I have to do many of these jobs manually (e.g. each script sends me an email notification in the end indicating that it h...

Error in production only

An error was discovered in our ASP.NET application where a URL on an anchor was incorrect. The production staff made an emergency fix by rewriting the URL of the page on a BIG-IP F5 hardware load balancer. We now have to fix the bug but I cannot see it in the code. Everything looks perfect. We cannot reproduce the error, not even in QA...

Keeping track of customer suppport

When providing software support it is important to be able to: See what other related problems an organisation currently having See what version of a piece of software a customer has, and what patches / fixes they have been supplied with Identify when multiple customers are experiencing a known issue Identify what customers have alread...

ASP.net dealing issues with production system

First time i am going to work on (maintenance project) application that is already in production.The application was developed in ASP.net 3.5/C# 3.0(web forms) with jQuery,Ajax,Sql server 2005 and microsoft enterprise library 4.0.,WCF services. Questions (bear with me if my question is wrong) 1) Is it possible to use Visual Studio (20...