remote-support

Capturing session for remote control from a linux host

Use case: A does something on his box and gots stuck. He asks B (remote) for support. B logs into the session of A, sees all windows, A was seeing and is able to manipulate the GUI. If A uses Windows it is very convenient to log into a running session e.g. via VNC. But if A uses Linux, AFAIK, this is not possible. Using VNC requires ...

Providing remote support for the customers having internet connection but no static IP

Hi, We have developed a multiuser intranet based C#.Net client server product where the client application as well as the server application would be at the customer's site. I would like to know how we can give them support remotely. Going to the customer sites for every call may not be possible. How can we provide them a remote suppor...