I am trying to find out if it's possible to build a complete IVR application by cobbling together parts from open source projects. Is anyone using a non-commercial VoiceXML implementation to build speech-enabled systems? ...
I'm writing a VoiceXML application where we have a speech grammar and a DTMF grammar. If the caller is calling from a particularly noisy environment, we need to disable the speech grammar. Is there a way to do this which doesn't involve copying the entire form into another form and deleting the speech grammar? ...
Is it possible to recognize when a caller has barged-in with DTMF? Is there something in VoiceXML like an event that I could catch? The problem that I am trying to solve is we need barge-in to 'cascade' for several prompts so I was thinking of setting a variable if I could recognize barge-in and then skip over the next few prompts. ...
<mark> element informs that reading went on to some point. But is there a way we could read the prompt again from the specified position returned by mark (name) id? It could be useful in such a scenario: we are reading a long text. Then the user commands: PAUSE. We stop. Then the user would say "Go on". And we continue to read the promp...
What tools do you use to describe call flow, to draw, to model in voice xml development? What is the most useful editor to draw such diagrams & models [ as I can guess there's no specific tool for voice applications design ] ? And what blocks do you use to draw prompts, grammars, how would you do that in professional voice app developmen...
I an writing a VoiceXML app and i am having a problem. The application listens for DTMF tones only. The user enters a confirmation number followed by #. They can also enter *1 or *2 to speak to customer service, or resend the confirmation message. I am having trouble creating a grammer that will work for this. I've been able to use t...
While looking for a way to use speech recognition with flash I crossed paths with voice xml. I've gone through the wc3 description of it but still I got a few big doubts. Can I simply create a vxml doc and place it on my webserver? what are the requirements? Will it work? Can I input with a microphone over the internet? I cant seem t...
I have a telephony app which has a prompt which requires user choice. I made the app select one of 10 different phone prompts based on the last digit of the caller's phone number. Then I measure whether the user responds to the prompt (accept) or decides to skip to the next step (reject). I thought this would work well enough as a random...
I'm building a very simple voiceXML app to allow people to make recordings. But first, I need to authenticate callers by phone number and/or PIN. Can I call a webservice from voiceXML? Looks like I want to use the voiceXML "data" element to call my webservice. However, I need to dynamically calculate the URL, and it looks like it only t...
I am looking at some sample vxml scripts from vxml.org. When i call the script the prompts play, but it doesnt pick up any of my inputs at all. when i speak it responds "no input". could i be missing some tag that indicates input from the user. this is the example script from the website: <?xml version="1.0" encoding="UTF-8"?> <vxml ver...
I am using vxml powered by an engine similar to TellMe. I adding voice recognition to telephone prompts for a voice mail system. The new menu will first prompt the user for verbal input, and if no match is found, or if no input is given, the user is prompted again with touch tone options. The original menus look like this: <menu id="ms...
I am using an engine based on TellMe. I have seen examples of grammars where the user can say one of a few different things that are considered the same. However, all the examples i've seen have been for in-line grammars (which dont work with the vxml engine im using). I want to know how i can change my .grxml file to do this. This is th...
The release candidate for Microsoft Lync Server 2010 (formerly known as Office Communications Server and/or Speech Server) was just made available for download. From the site: Microsoft Lync Server 2010 now delivers complete presence, instant messaging, conferencing and enterprise voice capabilities through a single, easy-to-...
Hi, all. My app has a bunch of dialogs where a caller is asked to pick and choose from a list: "Which would you like? Account Information, Account Changes, Request Documents, Speak to a Representative." In pseudocode, here's how it would appear: <prompt> Which would you like? Account Information, Account Changes, Request Documents...