Java Open source helpdesk +workflow project

Question

Any recommendation on which Java open source helpdesk system i should use ?

i need these criteria - come with dynamic approval level support for certain request (workflow)

Answer 1

I'm not sure, but this may be helpful:

http://www.sugarcrm.com/crm/

They have a comnunity open source edition.

You can find additional software here, some of them are in java:

http://www.opensourcehelpdesklist.com/

Open source workflow engines in java:

http://java-source.net/open-source/workflow-engines

Answer 2

Some of the java basec Open source helpdesk system are

• itracker Java based open source help desk application with an emphasis on modularity. It's also provides i18n support.

• JTrac A Java based open source issue tracking system.

If you want create your own Help desk management system then u can look at Jboss JBPM frame work I have worked on it and done a simple work flow management system using JBPM

Hope this helps !

Answer 3

This is made in ROR but can be deployed in Java with JRuby : www.redmine.org. It's the best free project management/tracking tool I know in my opinion.