How good is SlickEdit support?

Question

I'm currently evaluating SlickEdit 15.x on Linux and Windows. The 15-day trial is barely enough time to make up my mind.

During my trial, I've run into a few issues that SlickEdit support has been very quick to resolve. I've always received same-day responses with either the issue resolution, or an e-mail saying that they were able to reproduce the bug I report it and hope to fix in the next version. However, my requests were handled by a special support mailbox called Pre-Sales Support.

Can any SlickEdit customers that have already paid for a license chime in with their support experience after paying for a license? Is issue resolution just as quick?

Thank you.

Answer 1

Once you have a paid product covered by support and maintenance, you can call in for support. Unlike many companies where the first call goes to a routing person who opens a case, our support engineers answer the phone directly, and are ready to assist you on your call.

Generally our users prefer email, but the call in solution will get you help in minutes, if the issue is urgent.

--Jeffrey (I'm a SlickEdit Employee)