customer-support

php/mysql open source customer service ticketing system ?

Hi all, I currently have a simple form for customer feedback / customer issues, this form send an email to [email protected] and then we check that and reply to any inquiries. I'd like to implement a proper ticketing system where a ticket is opened for each issue, and replies can be done via email or via a form (that displays all p...

How good is SlickEdit support?

I'm currently evaluating SlickEdit 15.x on Linux and Windows. The 15-day trial is barely enough time to make up my mind. During my trial, I've run into a few issues that SlickEdit support has been very quick to resolve. I've always received same-day responses with either the issue resolution, or an e-mail saying that they were able to r...