The company I work for has been using a certain installer for the past few years (its name is very similar to another installer product from which we switched). I was recently tasked with reworking the installer and fleshing out all the little bugs and edge cases that were causing all kinds of problems.
I found the product so inflexible and cumbersome that I really believe we will never have a nice polished installer if we continue using this product.
The scripting language used is very limited and can only be worked with through their IDE (which is some over engineered text editor in which the ENTER key does not do what you think it should) and the files are not saved in pure ASCII format but some custom gibberish.
Their entire emphasis is on using their designer, which of course messes up all custom logic in the script.
Their plugin collection is bleak to say the best and the product itself has plenty of bugs. (Don't fear, the packaging is beautiful)
I'm looking for a installer product with a powerful enough scripting language and toolkit (or plugins) to handle our installation which involves creating windows services, internet downloads, IIS sites, SQL server databases, and all the other usual stuff.
If it's one thing I ask for, it's a powerful scripting language which lets me be in control. It does not have to be pretty or have a designer.